Where are the Chatbots and What is the Progress and Limitation of Virtual Assistants [2020 Edition]

Where are the Chatbots and What is the Progress and Limitation of Virtual Assistants [2020 Edition]

Cat’s out of the bag: it may have been a long while since you’ve last conversed with a human customer service agent. More and more companies have turned to digital assistants to address the needs of customer inquiries. With messaging being the preferred method of communication, chatbots have taken over online facing services, due to their simplicity, affordability, and accuracy.