Customer Support 101: Encouraging The Voice of The Company

Customer Support 101: Encouraging The Voice of The Company

Customer Support is the team that keeps in touch with our clients. They deal with the requests and issues that connect our customers to the business — they are the bridge. Offering excellent customer support is as important as having a robust product. To lead this effort, Preply has recently hired a new Head of Support, Jean-Pascal Gribaudi. He used to manage a support team in Booking.com.