We live in an age of great innovation and technological marvel. Artificial intelligence and machine-learning technologies are developing at an insanely fast pace, which resulted in the slightly increased performance of digital applications. A few years ago, chatbots formed a new, highly popular trend and have consistently been regarded as the best potential help for the labor market, slightly reducing the need for staff workload. The chatbot sector is now growing fast, and the total market is predicted to reach around 1.25 billion US dollars in 2025, a significant increase from the market size in 2016, which stood at $190.8 million. While becoming more sophisticated over the years, AI-driven bots are being used more often in various fields: marketing, healthcare, CRM [Customer Relationship Management]. This hypetrain resulted in more efficient solutions and brighter light at the end of the tunnel.