Boost Your Customer Experience with Predictive Analytics

Boost Your Customer Experience with Predictive Analytics

In a world where product differentiators are minimal, customer experience is becoming the decisive factor. In a report by PwC, 73% of respondents listed customer experience as important, yet companies are still not leveraging this opportunity enough. Organizations should also consider that 42% of the same respondents said that they are ready to pay more if that guarantees a better experience.