I’ve been in some kind of IT role for the past ~20 years. I’ve worked for a couple of Fortune 500 companies, but most recently I have been acting as an outsourced IT Manager for mostly small to medium sized businesses in the SF Bay Area. I’ve heard a lot of other IT Managers / Directors complain about “Shadow IT” which is often blamed on developers / software engineers.
If you haven’t heard the term, it usually refers to non-IT members installing and using their own tools without the approval or knowledge of the IT department (Correct me if I’m wrong here).
Personally I think “Shadow IT” can lead to technology innovation within an organization. For the companies that I’ve worked for in an IT support / management capacity, I try my best to be on good terms with everyone and offer developers and other non-IT people a path to use the tools that help them get their jobs done without negatively impacting the performance and security of the network.
I realize that while this may have worked in the organizations that I have managed / supported, there may not be a one size fits all solution to dealing with “Shadow IT”. That said, I’m curious what others think about the term “Shadow IT” and how to best introduce new tools / software into organizations without breaking things or compromising network security.
I’m all ears!