6 Top Questions to Ask Churned Customers

Retaining customers is crucial for the success of any business, and understanding the reasons behind a customer’s decision to leave is a crucial step in preventing future churn.

Churnfree presents 6 essential questions that can provide valuable insights into why a customer has chosen to discontinue their relationship with a business.

These questions cover a range of potential reasons for churn, including issues with product or service quality, lack of communication, and dissatisfaction with pricing.

Read more: Questions to ask churned customers