5 Most Common Chatbot Mistakes made by eCommerce Websites - and How to Avoid Them

5 Most Common Chatbot Mistakes made by eCommerce Websites - and How to Avoid Them

Artificial intelligence, machine learning, and chatbots are on everyone’s lips in the eCommerce industry. These new technologies are shaking things up and changing the way we do business online so it’s no surprise that, by 2020, 80% of businesses are projected to have chatbot automation software enabled.